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Customer Support Kit
The hard customer emails — calibrated, not canned.
For: Support reps, founders doing their own CX, customer-success teams.
Three tools that handle the customer messages everyone dreads. The reply tool calibrates to where the fix actually stands (no fake 'fully resolved' when it isn't). The refund tool gives you a recommendation, the reasoning, AND the email — so you can act fast without grovelling. The apology tool scales to severity, from 'small slip' to 'trust-breaking'. Together they cover the full arc from first complaint to relationship recovery.
Included tools
💬
Customer Support Reply
Three reply drafts calibrated to the issue and where the fix actually stands.
Writing
3 credits
💸
Refund Decision Drafter
Recommendation + reasoning + the customer-facing email, in one pass.
Writing
4 credits
🙏
Apology Email
Three apology drafts calibrated to how bad it actually is.
Writing
3 credits
Tip: Pin the tools above to your dock and they're one click away from anywhere on MiniToolkit, the browser extension, and your Slack workspace.